Customer Service

Frequently Asked Questions

Q. Can Powerpro Texas provide unit exchange starters if the customer provides a competitor manufacturers cores?
A. Yes. Powerpro Texas can support this type of exchange program. The client is required to provide manufactures name and model of units to be returned for core credit prior to a formal exchange price quote.

Q. Can Powerpro Texas provide an alliance type of program for very large end users?
A. Powerpro Texas can support large end users with an alliance program that would cover all remanufacturing of components, pick up and delivery, training seminars etc.

Q. If an end user prefers a repair and return program versus unit exchange, can Powerpro Texas provide this service as well?
A. Powerpro Texas can provide repair and return of components as an option. Normally, a review of component usage will be requested, along with inventory levels on hand, and then a repair and return program proposal will be provided.

Q. Can Powerpro Texas sell outside of the manufacturers designated area of distribution?
A. Powerpro Texas is limited to distributor areas (inquire for area limitations) and is required to inform the potential customer of their area distributor for sale of factory new starters, new parts, and factory remanufactured starters. However, Powerpro Texas maintains a very large inventory of our own remanufactured starters that are available for sale in all areas.